Terms & Conditions

Last Updated: 18/11/25

• 1. Introduction
   
• 2. Eligibility
   
• 3. Product Information
   
• 4. Orders & Payment
   
• 5. Shipping & Delivery
   
• 6. Inspection & Acceptance
   
• 7. Handling & Storage
   
• 8. Health & Safety Warning
   
• 9. Returns & Refunds
   
• 10. Limitation of Liability
   
• 11. Force Majeure
   
• 12. Privacy & Data Protection (UK GDPR)
   
• 13. Governing Law
   
• 14. Changes to These Terms
   
• 15. Contact Us
   

Welcome to [Your Business Name] (“we”, “us”, “our”).
These Terms & Conditions govern all purchases of live oysters and related products (“Products”) made through our website or any other sales channel.

By placing an order, you confirm that you have read, understood, and agree to these Terms.

To place an order with us, you must:

• Be 18 years or older
   
• Provide accurate delivery and contact information
   
• Agree to communication regarding your order
   

• Our oysters are live, perishable, and temperature-sensitive.
   
• Natural variations in size, shape, and appearance may occur.
   
• Photos on our website are for illustrative purposes only.
   
• All oysters are dispatched live unless specified otherwise.
   

We take every reasonable measure to ensure product quality at dispatch.

• Orders are confirmed only after full payment is received.
   
• Accepted payment methods: [Insert methods].
   
• Once dispatched, orders cannot be cancelled, as live oysters are exempt from the 14-day cooling-off period under Consumer Contracts Regulations 2013.
   
• If we must cancel before dispatch (e.g., stock or weather issues), a full refund will be issued.
   

• All orders are shipped using temperature-controlled packaging.
   
• Dispatch typically occurs on [Insert days] to avoid weekend delays.
   
• You must ensure someone is available to receive the delivery.
   
• Once delivered to the address provided, risk transfers to you.
   
• We cannot be held liable for:
   
  • Courier delays
     
  • Incorrect delivery details
     
  • Events beyond our control
     

Please inspect your oysters immediately upon delivery.

Live oysters should have:

• Closed shells, or
   
• Shells that close when tapped
   

If oysters arrive dead or damaged:

• Report within 2 hours of delivery
   
• Email [Insert email] with:
   
  • Photos of packaging (unopened and opened)
     
  • Photos of affected oysters
     
  • Your order number
     

Refunds/replacements are issued at our discretion after review.

Reports outside 2 hours cannot be honoured.

To maintain freshness and safety:

• Store between 1°C and 4°C
   
• Do not submerge in fresh water
   
• Do not store in airtight containers
   
• Consume within 24–48 hours
   

We are not responsible for oysters mishandled after delivery.

Raw oysters may contain naturally occurring bacteria (including Vibrio species).
Consuming raw shellfish carries a risk of foodborne illness, especially for individuals with:

• Weakened immune systems
   
• Liver conditions
   
• Certain medical vulnerabilities
   

By purchasing, you acknowledge and accept these risks.

• Due to their perishable nature, we do not accept returns.
   
• Refunds/replacements are available only for oysters reported dead on arrival (see Section 6).
   
• Approved refunds are issued within 7 working days to the original payment method.
   

Your statutory rights remain unaffected.

• Our liability is limited to the value of your order.
   
• We are not liable for:
   
  • Indirect or consequential loss
     
  • Illness arising from consumption
     
  • Improper storage or handling
     
• Nothing excludes liability for:
   
  • Death or personal injury caused by our negligence
     
  • Any rights that cannot be excluded under UK law
     

We are not responsible for delays or failures caused by events beyond our control, including extreme weather, strikes, transport disruption, or regulatory changes.

• Name and contact details
   
• Delivery and billing information
   
• Payment details (processed securely by third parties)
   
• Order history
   
• Communication records
   

• To process and deliver your orders
   
• To communicate delivery updates
   
• To meet legal obligations (including food traceability)
   
• To improve our website and service
   

We never sell personal data.

We may share limited data with:

• Courier services
   
• Payment processors
   
• IT/hosting providers
   

All partners must comply with UK GDPR.

We keep personal data only as long as necessary for:

• Fulfilling orders
   
• Accounting/legal requirements
   
• Resolving disputes
   

You may request:

• Access to your data
   
• Correction or deletion
   
• Restriction of processing
   
• Withdrawal of marketing consent
   

Email [Insert privacy contact email] to exercise your rights.

We use appropriate security measures to protect your data.

Our website may use cookies to enhance user experience.
See our Privacy Policy for details.

These Terms are governed by the laws of England & Wales.
Any disputes shall be handled exclusively by the courts of England & Wales.

We may update these Terms periodically.
The latest version will always be available on our website.

[Your Business Name]
📧 Email: [Insert]
📞 Phone: [Insert]
🏢 Address: [Insert]
🌐 Website: [Insert]